At Amegy Bank of Texas, we understand that the way a customer feels when visiting one of our branches or speaking to one of our bankers can often be the driving factor to maintaining a relationship with us. This holds true even more when the banking industry and our customers face challenging times. However, Amegy believes providing quality service should be a priority every day of the year, not just during challenging times. In fact, when Amegy opened in 1990, it began as a relationship bank – somewhere customers could go to take care of their banking needs and also feel like a part of a community.
Over the last 20 years, despite its steady growth, Amegy Bank has made sure the community bank culture continued to resonate through what we call the Community Banking Partnership. This idea is at the heart of Amegy’s culture and its concept is simple: we make it easy for customers to bank with us by providing, proactive, geographic service that brings all parts of the bank together to meet their needs. It other words, we look at banking from the customer’s perspective – not ours.
Behind this philosophy is a pledge, made on behalf of every Amegy Bank employee, to do all we can to earn an A+ from our customers every day. That means listening to our customers, handling their banking needs with integrity and always doing the right thing. Above all, it means providing quality customer service that remains consistent during both good and bad times. That is the Amegy Bank Customer Service Pledge.
Do you have a story of excellent customer service you received at Amegy? Do you have ideas on ways we can improve customer service? Click here to enter your comments into Amegy Bank’s customer feedback system and let us know how we’re doing!
